Short Summary

Empowering our community, one device at a time. E-Quality Access helps people overcome digital barriers by providing devices, connectivity, and the confidence to use technology in everyday life.

Full Project Description

• E‑Quality Access is Pachedu’s digital inclusion programme, created to ensure that everyone, regardless of background, status, or circumstance, has the tools and confidence to take part in modern life. By providing devices, data support, and digital skills, we help families stay connected, access essential services, and build independence into our community.
• We work with vulnerable families, refugees and asylum seekers who face barriers to digital access. Many arrive in the UK without devices, internet connectivity, or the digital skills needed to navigate everyday life.
• Digital access is no longer optional, it’s essential. From contacting loved ones to booking GP appointments, applying for school places, accessing Home Office information, or finding work, almost everything now happens online. Without the right tools and support, people can quickly become isolated or disadvantaged.
• Our vision is a community where everyone has equal access to digital tools and the confidence to use them. We aim to remove digital barriers, build skills, and empower people to connect, communicate, and take control of their future.
• E‑Quality Access helps close this gap, ensuring everyone has the opportunity to connect, learn, and thrive.

Key activities/services offered:

• Provision of smartphones, tablets, and laptops to individuals and families without devices
• Data support and guidance on affordable and sustainable connectivity options
• Digital skills training through group workshops and onetoone support
• Support accessing essential online services, including the NHS, Home Office, local councils, education platforms, and online banking
• Help using communication tools and apps to support community connection and social inclusion

Target Group / Who Can Join

We welcome individuals and families who:

• Do not have access to a smartphone, tablet, or laptop
• Have limited or no internet or mobile data
• Need help using digital devices or online services
• Want to improve digital skills for daily life, education, employment, or community participation
• Are living in temporary accommodation, hotels, or community settings across Renfrewshire and surrounding areas

No previous digital experience is needed; everyone is welcome.

Activities Offered

Digital Skills Workshops

Friendly, supportive group sessions covering essential skills such as:

• Using smartphones and tablets
• Sending emails and messages
• Accessing online services
• Using translation apps
• Staying safe online

OnetoOne Digital Support

Personalised assistance with tasks including:

• Completing online forms
• Accessing NHS and Home Office systems
• Job searches and applications
• School registrations
• Benefit and council services

Device Support and Setup

Practical guidance on:

• Setting up smartphones, tablets, and laptops
• Installing apps
• Creating and managing accounts
• Learning key device features

Connectivity and Data Support

Help with:

• Finding affordable data and WiFi options
• Understanding internet access
• Staying safely connected to essential services and loved ones

Confidence Building Sessions

Gentle, empowering sessions designed to:

• Reduce digital anxiety
• Build independence
• Increase confidence in using technology in everyday life

Project Lead & Contact Details

Project Lead: Esther Misajel
Email: esther.misajel@pachedu.org

Team Members

Maciej Palacz

Success Stories / Impact (Optional but Encouraged)

This programme is at an early stage, and we are already seeing positive engagement from participants. E-Quality Access aims to support growing numbers of people to gain digital confidence, develop new skills, and reduce social isolation, helping them feel more connected, informed, and empowered in their daily lives.

Get Involved

Help Us Build a More Connected Community

E-Quality Access is powered by community support. You can play a vital role in reducing digital exclusion and supporting refugees and asylum seekers to thrive.

How You Can Help

Donate Devices

Give your unused smartphones, tablets, or laptops a second life. Your donation can help someone access services, stay connected to family, and move forward with confidence.

Volunteer Your Skills

Support digital skills sessions, provide onetoone assistance, or help set up devices. No technical expertise is required just patience, empathy, and willingness to help.

Partner With Us

Community groups, organisations, and local services are welcome to collaborate with us to expand digital access and reach more people.

Spread the Word

Share information about E-Quality Access with your networks. Awareness helps us reach those who need support most.